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Frequently Asked Questions

My Health Portal, an online service of Salina Regional Health Center and Affiliates, is an online tool that goes a step beyond simply displaying information by helping you manage your healthcare easily and securely.

This Frequently Asked Questions section is here to assist you with your general questions about My Health Portal. If you have questions regarding your health, please contact your physician. If this is an emergency, please call 911.

General Information


What can I do using My Health Portal?

The new patient portal provided by Salina Regional Health Center and Affiliates allows patients to:

  • View prescription information
  • Update personal information
  • View your bill
  • Securely message your physician
  • Review your results
  • View upcoming appointments

Which medical facilities or clinics will I see information for?

  • Salina Regional Health Center
  • SRHC Physician Practice Management
  • Salina Regional Surgical Associates
  • Salina Women's Clinic
  • Salina Regional Emergency Physicians
  • The Heart Center
  • The Vein Clinic
  • Salina Regional Podiatry
  • Salina Regional Orthopedics
  • Salina Regional Gastroenterology
  • Salina Regional Pulmonary, Critical Care & Sleep Medicine
  • Salina Regional Sports Medicine
  • Salina Regional Neurosciences
  • Salina Regional Neurosurgery
  • Salina Regional Oncology
  • Hospitalist Services
  • Veridian Behavioral Health
  • Lindsborg Community Hospital
  • Cloud County Health Center
  • Family Care Clinic
  • Family Health Care Clinic
  • Salina Pediatric Care
  • COMCARE
  • Salina Regional Urgent Care Clinic

Where does my health information in the Portal come from?

All of the information in the Portal comes from your Salina Regional Health Center (or an Affiliate) Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.

How do I log into the Portal?

If you have already enrolled: To log into the Portal, visit the MyHealthPortal link on the srhc.com website. Then, simply enter your user name and password.

If you have not enrolled: Visit MyHealthPortal.net, complete the enrollment questionnaire. Access your email for a one-time username and password to link to the portal. Click on the link to access the portal and enter your one-time information.

How do I download medical records in My Health Portal?

Click here to view guide.

Can my family access my Portal?

Yes, you can give family members, such as parents or healthcare proxies, access to your Portal. This needs to be done within your healthcare facility and requires consent from you and your family member(s). (Learn more about Proxy access)

Is my information safe?

Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your Portal. Also, a timeout feature protects your information if you leave the Portal page open.

How far back does information in my health record go?

Information in My Health Portal will appear for visits after April 1, 2014. In order to access your health record information for visits prior to April 1, 2014, please contact our Health Information Management department at (785) 452-7152.

I'm looking for some historical information from Comcare, Salina Regional Urgent Care, Salina Pediatric Care?

Information for previous visits is available for Comcare, Salina Regional Urgent Care, Salina Pediatric Care, please contact the clinic to request information:

  • Salina Pediatric Care - Historical Information before May 19, 2020
  • COMCARE - Historical Information before June 2, 2020
  • COMCARE: Minneapolis location - Historical Information before May 19, 2020
  • Salina Regional Urgent Care Clinic- Historical Information before May 5, 2020

Will my information show for 0ut-Patient visits and In-Patient stays?

Yes. Information regarding visits to your physician's office/clinic for COMCARE and Salina Pediatric Care will not be available through My Health Portal.

Who do I contact if I need help self-enrolling?

Contact our Health Information Management department at (785) 452-7152 for assistance with self-enrolling.

What if I can't remember my username and/or password?

Please contact our Health Information Management department at (785) 452-7152 Monday through Friday from 8 a.m. to 5 p.m.

What web browser should I use?

The Health Portal is compatible with most web browsers. The Health Portal has been tested with Safari, Chrome, Internet Explorer, and Firefox.

What if I ever have technical problems with the Portal?

There is a Contact Us section on the homepage of the Portal that allows you to submit any questions you have regarding the Portal.

How do I know when I have a message waiting for me from my doctor?

The My Health Portal system will check for any new activity and a notification will be sent out by email after 12:00 a.m.

How do I update my insurance information available on the portal?

By calling the Patient Financial Services Department at (785) 452-6299 Monday through Friday from 8:00 a.m. to 5:00 p.m.

Why is my profile information that I updated not appearing within the portal?

Please allow up to 1 business day for the requested changes to appear within the portal.

Appointments


What is the difference between self-referring mammogram and self-requesting mammogram?

The self-requesting patient will provide the name of her personal physician and both she and her physician will receive a report with the findings of her mammography procedure.

The self-referred patient does not have an identified physician. Her report will be sent directly to her in lay terms that she can understand. Any diagnosis on this report that requires further action will be sent to an assigned physician from a list of participating physicians for further follow up.

Proxy Access


What is proxy access?

Proxy access enables parents and legal guardians to access their child, family, or companion’s online health information. A parent or legal guardian of a minor must request proxy access to view their child’s account.

What is the proper procedure for setting-up proxy access?

In order to gain proxy access, the consenting parties must fill out the necessary forms at the hospital. Proxy access cannot be granted online; it must be completed in person.

Will proxy access automatically be severed once a minor reaches a certain age?

Varied state-by-state, proxy access of minors will automatically be severed according to the legal tender of age. In Kansas, for example, once an enrolled portal user reaches the age of 16, all proxies will lose access and be severed from the child’s account.

What is the proper procedure for disabling proxy access (other than minors)?

If, for example, spouses divorce and both are seeking removal of proxy access, they must fill out all of the necessary forms at the hospital. Just like signing up, removing proxy access can only be done in-person.